Returns & Exchanges
kind of blau has a 14 days return policy. Returned goods should not have been used and needs to be returned in a resellable condition.
This is how you return.
To make a return, please follow the below steps.
- Register the return: Send an email to firstname.lastname@example.org with your order number, the item you wish to return and the reason for your return. In case of exchange, please place a separate order or get in touch with us and specify the size and color of the desired replacement item.
- Prepare the return: The return is to be paid by the customer. You are free to use a delivery provider of your choice. Please make sure that the parcel is trackable and insured at least to the value of your order. Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
- Ship the return to:
Original Unverpackt GmbH
c/o kind of blau
12277 Berlin, Germany
Please note, it can take up to 14 days to receive and complete your return.
All exchanges are based on stock availability. If you wish to exchange an item for a different style or size, please return the item to us and place a separate order or get in touch with us to arrange the exchange manually.
We'll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on. You can expect your refund to be processed within 14 days of sending the parcel back to us. Once we have processed the return, you will receive a return confirmation email.